Privacy Policy
Nakoda Traders ("we," "us," or "our") operates the website nakodatrader.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our services. By accessing or using the Site, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.
1. Information We Collect
1.1 Personal Information You Provide
When you fill out our contact form, request a quote, or reach out via phone, email, or WhatsApp, we may collect the following information:
- Name — to address you personally and track your enquiry
- Phone number / WhatsApp number — to respond to your enquiry and provide consultation
- Email address — to send you quotes, proposals, and follow-up communication
- City / Location — to understand logistics requirements and service availability
- Industry and machine requirements — to provide relevant recommendations and pricing
- Business name and GST number (if voluntarily provided) — for invoicing and documentation purposes
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website or search terms that led you to our Site
- Device type (desktop, mobile, tablet)
This information is collected through cookies and similar tracking technologies (see Section 3 below).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries — providing machine quotes, consultations, and service information
- To provide our services — machine sourcing, import documentation, installation coordination, and after-sales support
- To improve our website — understanding which pages and content are most useful to visitors
- To communicate with you — sending follow-up information, project updates, and relevant offers
- To comply with legal obligations — maintaining records as required under Indian tax and business regulations
- To protect our business — detecting and preventing fraud, unauthorized access, or other illegal activities
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Cookies and Tracking Technologies
3.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and understand how you interact with the site.
3.2 Cookies We Use
- Essential cookies — Required for the Site to function properly (e.g., form submissions, navigation). These cannot be disabled.
- Analytics cookies — We may use Google Analytics or similar services to understand website traffic, popular pages, and user behaviour. These cookies collect anonymized, aggregated data.
- Performance cookies — Help us understand how the Site performs and identify areas for improvement.
3.3 Managing Cookies
You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of certain features on our Site.
4. Third-Party Services
We may use the following third-party services that collect or process data on our behalf:
- Google Analytics — for website traffic analysis and visitor behaviour insights. Google's privacy policy applies to data collected through Analytics. Google Privacy Policy
- Google Fonts — for web typography. Google may collect your IP address when fonts are loaded. Google Fonts Privacy
- WhatsApp (Meta) — when you contact us via WhatsApp, Meta's privacy policy governs that platform's data handling. WhatsApp Privacy Policy
We do not control how these third-party services handle your data and recommend reviewing their respective privacy policies.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including:
- Enquiry and contact data — retained for up to 3 years after your last interaction with us, to support ongoing business relationships and follow-up
- Transaction and invoice records — retained for a minimum of 8 years as required under the Indian Income Tax Act and GST regulations
- Website analytics data — retained in anonymized, aggregated form and not linked to individual identities
When your data is no longer needed, we securely delete or anonymize it.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption on our website
- Restricted access to personal data within our organization
- Regular review of data collection and storage practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
7. Your Rights
As a user, you have the following rights regarding your personal information:
- Right to access — You can request a copy of the personal data we hold about you.
- Right to correction — You can request that we correct any inaccurate or incomplete data.
- Right to deletion — You can request that we delete your personal data, subject to legal retention requirements.
- Right to withdraw consent — If you have provided consent for specific processing activities (e.g., receiving communications), you can withdraw it at any time.
- Right to object — You can object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us using the details provided in Section 9 below.
8. Children's Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.
9. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us:
- Business Name: Nakoda Traders
- Email: nakodatraders24@gmail.com
- Phone: +91 93766 79704
- Address: Shop No 11-B, Ground Floor, Aakash Multiplex, Kota, Rajasthan 324007, India
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes acceptance of the updated policy.